Opportunity Description
Enhance your career as a Senior Application Support Analyst at RBC, focusing on critical contact center application performance. Provide exceptional technical assistance in a hybrid operational setup while driving troubleshooting practices.
This role requires expertise in platforms like Alvaria and Genesys, enabling you to manage effective support and system maintenance. Through your leadership, you'll mentor junior analysts and play a pivotal role in system health management and continuous improvement efforts.
Key Responsibilities:
• Deliver tier-2/tier-3 support for key applications
• Troubleshoot and resolve complex issues swiftly
• Monitor system alerts and manage updates efficiently
• Maintain comprehensive technical documentation and guides
• Coordinate efforts with technology vendors for solutions
Requirements:
• 5+ years in technical support roles related to applications
• 3+ years of experience with contact center technologies
• Strong grasp of...
This role requires expertise in platforms like Alvaria and Genesys, enabling you to manage effective support and system maintenance. Through your leadership, you'll mentor junior analysts and play a pivotal role in system health management and continuous improvement efforts.
Key Responsibilities:
• Deliver tier-2/tier-3 support for key applications
• Troubleshoot and resolve complex issues swiftly
• Monitor system alerts and manage updates efficiently
• Maintain comprehensive technical documentation and guides
• Coordinate efforts with technology vendors for solutions
Requirements:
• 5+ years in technical support roles related to applications
• 3+ years of experience with contact center technologies
• Strong grasp of...
Interested in this opportunity? Apply now through Expertini.
Apply for this Position