Senior Analyst, Residential Lending Experience – Performance

Overview

• Facilitate daily huddles to review and coordinate support on applications that fall outside of standard KPIs.
• Serve as a central point for clarifying next steps on problem deals, ensuring accountability, and reinforcing consistent approaches to deal resolution.
• Investigate deal status and timelines from escalated broker inquiries or complaints.
• Act as a trusted facilitator to support alignment and follow-through across functions.
• Monitor and interpret key performance indicators across the end-to-end residential lending lifecycle.
• Prepare clear, concise reporting tailored to different audiences.
• Promote transparency and shared accountability by ensuring teams understand how performance metrics connect to broker experience and business outcomes.
• Prepare and present performance metrics, insights, and thematic findings in senior leadership forums.
• Develop executive-ready materials that high...