Senior Analyst, Operations (Everyday Banking) (Questbank)

Business Process Owner (Everyday Banking) (Questbank)

North American Centre, 5700 Yonge St, North York, ON M2N 5M9, Canada

Job Description

The Business Process Owner is the strategic visionary and end‑to‑end architect of Quest Bank’s operational processes. This role holds ultimate accountability for the health, efficiency, and continuous improvement of core business workflows. The analyst will bridge the gap between executive strategy and technical execution, ensuring that every automated “Future State” workflow aligns with long‑term business goals, regulatory requirements, and a superior client experience. Serving as the critical liaison between IT and senior product leadership, they will balance everyday banking activities by navigating the intersection of client experience and technology issues.

As the primary decision‑maker for process design, the Business Process Owner acts as the champion of the “Single Source of Truth” an...