Senior Analyst in Customer Service & Logistics

Join the team as a Senior Analyst specializing in customer service and logistics management. This full-time role focuses on ensuring effective load planning and exceptional client support.

In this position, you will be the lead point of contact for both internal and external customer inquiries. You will liaise with various teams to resolve service issues and enhance overall customer satisfaction. Your role includes analyzing operational metrics to drive improvements and profitability while preparing daily and weekly performance reports.

Key Responsibilities: • Lead customer communications for service-related inquiries • Track delivery performance and logistics coordination • Coordinate meetings to address performance and service challenges • Maintain accurate records within the CRM system • Deliver regular reporting on operational metrics

Requirements: • Experience in Transportation or Supply Chain Management preferred • Proven track record in Customer Servic...