Senior Analyst

Job description

We are looking for a highly experienced senior analyst to support and maintain customer facing and internal applications deployed on Microsoft Azure. In this role, you will act as a technical escalation point for the team, ensuring service availability, contributing to incident resolution and driving continuous improvements. 

You will collaborate closely with developers, product teams and operations to diagnose complex issues, ensure adherence to SLAs and support service availability of the applications

• Act as a senior technical escalation point for application and platform incidents
• Mentor and guide junior engineers within the team
• Provide deep-dive troubleshooting and root-cause analysis for applications deployed on Azure (App services, Functions, SQL, Service Bus, etc.)
• Collaborate with development teams in triage sessions to resolve defects and performance ...