Senior Analyst - Customer Service

Overview

The role of Customer Service Representative is to review the customer’s policy to answer questions regarding coverage and claims. The representative must have excellent verbal and written communication skills to provide information to customers. How you'll make an impact Responsibilities Handle vendor calls and emails (both Inbound and Outbound) to resolve customer inquiries,queries and concerns using available claims information. Handle customer complaint and escalations by providing explanations and taking necessary steps. Follow the defined standard operating procedure and guidelines to provide accurate information to the callers. Find alternate solutions by researching and exploring information using available resources. Identify and escalating unresolved issues and keeping supervisors in loop. Maintaining call logs with adequate details of the call and the caller. Ability to work on data for various reporting and analysis. Update knowledge by particip...