Senior Analyst - Client Support, AxiomSL, FinTech

Support Analyst – Client Support (AxiomSL)

Reporting to the Client Support Manager, the Support Analyst will ensure clients receive reliable, high‑quality support for Nasdaq’s AxiomSL regulatory reporting solutions. The role requires a proactive, analytical mindset and strong client‑focus, working across global teams in a fast‑paced fintech environment.

Responsibilities

• Provide first‑line, expert functional support for AxiomSL products, resolving client issues efficiently via case management tools, email, and virtual meetings.
• Investigate, reproduce, and analyze client‑reported issues, delivering workarounds or collaborating with development teams for permanent fixes.
• Act as the primary point of contact for client issue resolution, working closely with Customer Success, Product, and Delivery teams to share insights and drive improvements.
• Manage ongoing communication with clients, providing clear updates and ensuring timely...