Senior Analyst Application Support

The Role

In this role, you’ll be the key point of contact for customers and end users of our information systems, as well as the senior escalation point for the support team when tackling large, complex systems that require deep technical expertise.

You’ll take the lead on high impact and challenging issues, staying one step ahead by anticipating customer needs, understanding business processes, and navigating operational demands. You’ll confidently prioritise work, set clear expectations, and ensure issues are resolved quickly, transparently, and to an exceptional standard.

A major part of your success will come from building strong, collaborative relationships across the organisation - particularly with information system owners and users, AskOtago, and other Digital Services teams - ensuring support services remain responsive, trusted, and continuously improving.

With a strong focus on continuous improvement and service optimisation...