Senior AI Architect at ITProFound

Lead AI architecture and design at ITProFound for the Province of Ontario. This role requires expertise in enterprise architecture, AI solutions, and conversational design with an onsite commitment.
ITProFound is seeking a seasoned Senior IT Artificial Intelligence Architect/Designer to join a project for the Province of Ontario. With a focus on enterprise AI and Machine Learning, you will contribute over 10 years of experience to design conversational AI solutions, virtual assistants, and AI-enabled contact center technologies. Your leadership will drive initiatives in customer experience transformation and IVR modernization.
Key Responsibilities:
• Design and implement enterprise AI and Machine Learning solutions
• Lead projects for conversational AI and customer experience initiatives
• Integrate AI with contact center platforms like Amazon Connect
• Modernize IVR and self-service engagement solutions
• Collaborate closely with stakeholders on strategic project...