Opportunity Description
Join a dynamic team as a Security Analyst focused on 24/7 support at CDW. Monitor security requests, improve client trust, and enhance your technical skills.
This role at CDW demands critical thinking and strong communication abilities. You will tackle first-level security issues, escalate when necessary, and keep clients informed through incidents. Commitment to professional development through training and certifications is essential in this position.
Key Responsibilities:
• Monitor and resolve first-level security support requests
• Escalate issues to senior team members as needed
• Collect and disseminate information during incidents
• Update knowledge base articles continuously
• Apply techniques to build client trust and loyalty
Requirements:
• Bachelor’s degree or 3-year technology diploma
• 4 years IT experience with 1 year in support
• Beginner certification in Managed Security Services is a plus
• Willing to work weekends, holidays, and ove...
This role at CDW demands critical thinking and strong communication abilities. You will tackle first-level security issues, escalate when necessary, and keep clients informed through incidents. Commitment to professional development through training and certifications is essential in this position.
Key Responsibilities:
• Monitor and resolve first-level security support requests
• Escalate issues to senior team members as needed
• Collect and disseminate information during incidents
• Update knowledge base articles continuously
• Apply techniques to build client trust and loyalty
Requirements:
• Bachelor’s degree or 3-year technology diploma
• 4 years IT experience with 1 year in support
• Beginner certification in Managed Security Services is a plus
• Willing to work weekends, holidays, and ove...
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