Opportunity Description
The SAP L1/L2 Support Engineer is responsible for providing first-line technical support for SAP systems
. This role involves monitoring system health, troubleshooting basic issues, and escalating complex problems to higher-level support teams
. The ideal candidate will have a strong understanding of SAP landscapes and a passion for ensuring system stability and user satisfaction
.
Incident Management: Receive, triage, and resolve L1/L2 support tickets for SAP systems (e.g., System Monitoring: Monitor system performance and logs to identify and address potential issues proactivel
Assist end-users with basic SAP system inquiries and provide training when neede
lls Experience: 1-3 years of experience in SAP support or IT service desk rol
Technical Skills: Familiarity with SAP Fiori, ABAP, basics, and integration too
Certifications: SAP certification (e.g., SAP Certified Application Associate) is a pl
Languages: Local languages and fluent Engl
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