Opportunity Description
About Trimble
Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn.
Key Responsibilities
- Domain Strategy & Roadmap Ownership
- Own and drive the end-to-end roadmap for the Salesforce Support Center domain.
- Align domain strategy with customer experience goals, operational KPIs (CSAT, SLA, resolution time), and business objectives.
- Define and track measurable outcomes for service efficiency, agent productivity, and customer satisfaction.
- Continuously evolve the domain to support new business models, products, and customer expectations.
- Stakeholder Engagement & Prioritization
- Engag...
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