Opportunity Description
Operations Supervisor – Call Center
Campaign: Sales/Appointment Scheduling for party events!
Location: On-site.
Address: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.
Role Overview
The Supervisor oversees day-to-day management of a group of sales/appointment setters , ensuring overall campaign performance, client expectations, and operational excellence are achieved.
Responsibilities
- Event & Group Sales: Selling party and corporate events, and group outings .
- Membership Sales: Promotion and closing of recurring membership packages.
- Drive overall campaign performance and delivery
- Analyze campaign metrics, trends, and forecasting
- Develop and execute performance improvement strategies
- Conduct calibration sessions (QA, training, ops)
- Manage client communication and reporting (if a...
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