Opportunity Description
Elevate client success as a Technical Account Manager at Trulioo, where you will provide critical technical support and guidance. Collaborate with clients to enhance their product experience in a hybrid work model.
As the Technical Account Manager, you'll be integral in supporting a portfolio of clients under the Team Lead of Service Delivery. You will monitor operational effectiveness, troubleshoot technical issues, and coordinate escalations, driving overall account health. A background in technical account management or customer success is essential.
Key Responsibilities:
• Be the day-to-day technical contact for customers
• Analyze workflow performance and operational trends
• Advise on best practices for product adoption
• Address technical issues with support and internal teams
• Work with Customer Success Managers to boost retention
Requirements:
• 3+ years in Technical Account Management or related field
• Experience in troubleshooting and operatio...
As the Technical Account Manager, you'll be integral in supporting a portfolio of clients under the Team Lead of Service Delivery. You will monitor operational effectiveness, troubleshoot technical issues, and coordinate escalations, driving overall account health. A background in technical account management or customer success is essential.
Key Responsibilities:
• Be the day-to-day technical contact for customers
• Analyze workflow performance and operational trends
• Advise on best practices for product adoption
• Address technical issues with support and internal teams
• Work with Customer Success Managers to boost retention
Requirements:
• 3+ years in Technical Account Management or related field
• Experience in troubleshooting and operatio...
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