Roadside Assistance Technician / Tow Driver

Job Description

As a Roadside Assistance Technician, you will be part of our Emergency Roadside Assistance team. We consider our Roadside Assistance Technicians “Everyday Heroes”. They provide peace of mind to our members by identifying and navigating vehicle problems and delivering applicable services to get them safely back on the road.

Responsibilities

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees, and other motorists.
• Utilize GPS and maps to locate member breakdown locations.
• Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jump‑starts, providing lockout service and changing/inflating flat tires.
• Arrange for or tow a member’s vehicle when the vehicle cannot be started or is unsafe to drive.
• Ensure 100% member satisfaction by providing excellent customer service. ...