RMA Administrator (Burnaby, CA)

The RMA Administrator is responsible for managing the end‑to‑end Return Merchandise Authorization (RMA) process for PARCS hardware components. This role supports a high volume of inbound requests and ensures accurate, timely processing of hardware returns, repairs, and replacements.

Acting as a key link between customers, Product Support, Field Service, and Logistics, the RMA Administrator ensures efficient resolution of hardware issues while maintaining strong system accuracy, documentation, and customer communication.

• Receive, review, and process RMA requests through Support case notifications (e.g., Salesforce)
• Validate warranty status, purchase history, and eligibility for return in accordance with company policies
• Create and manage RMA records, including issuance of RMA numbers and documentation
• Coordinate shipment of replacement parts and manage return logistics
• Track RMA lifecycle in Support Case systems ensuring accur...