Opportunity Description
Mô tả Công việc
- To handle all group tours/ conventions from the initial blockage to the rooming lists.
- To perform daily, weekly, monthly tasks as per department’s checklist.
- To record all reservations neatly and accurately on prescribed forms.
- To assist in the day-to-day operations of the Reservation Department
- To manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
- To understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
- To identify new contacts and pass sales leads on to the relevant sales office
- To produce quotations and written confirmation to all clients
- To check any no-show and cancellation report with the correspondence and keep the record in the file.
- To ensure bookings are guaranteed and...
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