Retail Representative Job Details | Purolator (Toronto)

Responsibilities

• Serve customers efficiently and courteously on the telephone and in person.
• Up‑sell and cross‑sell corporate products and services.
• Handle customer complaints and inquiries.
• Problem‑solve and resolve shipment issues.
• Resolve equipment and technology challenges.
• Collaborate with head office, local management, drivers, warehousing staff, account managers and other corporate partners to ensure excellence in customer service.
• Build and maintain positive relationships with head office, local management, drivers, warehousing staff, account managers, corporate partners, customers, vendors and building tenants.
• Assist customers with shipping details and account challenges using technology.
• Load, scan, log and resolve freight processing issues.
• Reconcile cash, including deposits and key control.
• Communicate positively with staff, customers, and partners.
• Exerci...