Retail Engagement Center Consultant (German Speaking)

Elevate Your Career in Automotive Aftersales!

Are you a technical expert with a passion for helping others? Do you thrive in problem-solving and delivering top-tier support? Join our team and play a crucial role in shaping the retailer experience!!

 

About the Role

As Retail Engagement Center Consultant, you will be the first contact for authorized service partners in aftersales topics—supporting retailers with technical inquiries, warranty assessments, and systems support. Your expertise and dedication will ensure outstanding service delivery, helping retailers resolve requests efficiently and successfully.

Key Responsibilities:

Retailer Support & Case Ownership

• Provide accurate technical advice and solutions via ticketing systems or other communication platforms in the retailer’s local language.
• Manage enquiries with full ownership, ensu...