Responsable performance qualité en service / In Service Quality Performance Manager (Quebec City)

Job Overview

The A220 Commercial Aircraft Program is seeking a Customer Quality Representative based in Mirabel, Canada, to work toward ensuring customer satisfaction. The role is part of the Customer Line team responsible for representing the Quality function to our customers and promoting cross‑functional collaboration and autonomy.

Responsibilities

• Secure the customer feedback loop as part of the Airbus delivery team.
• Define and agree with the customer on key irritants at both fleet and program levels and ensure they are addressed by the Airbus ecosystem.
• Deploy and promote Customer Centricity within the Airbus Canada Quality organization.
• Act as the primary focal point for A220 Customer Services regarding quality performance, interfacing with other Quality entities to maintain a single voice for internal and external customers.
• Consolidate quality pain points reported by operators throughout the product lifecyc...