Opportunity Description
Join Resmed as a Senior CCaaS Product Manager and drive innovative solutions for global contact center operations. Utilize your expertise in NICE inContact to enhance customer interactions.
This role is integral to transforming Resmed’s CCaaS technology landscape, focusing on product strategy and operational alignment across multiple platforms. You will engage with stakeholders to prioritize initiatives and leverage your deep understanding of contact center technologies to optimize service delivery. Your leadership will foster collaboration across teams to ensure a seamless customer experience.
Key Responsibilities:
• Drive the Global Revenue CCaaS Product Roadmap
• Ensure integrated innovation with CRM product strategies
• Maintain expertise in NICE inContact routing and reporting
• Collaborate with leaders on product strategy presentations
• Define requirements through cross-functional workshops
Requirements:
• 8+ years of CCaaS technology experience
• H...
This role is integral to transforming Resmed’s CCaaS technology landscape, focusing on product strategy and operational alignment across multiple platforms. You will engage with stakeholders to prioritize initiatives and leverage your deep understanding of contact center technologies to optimize service delivery. Your leadership will foster collaboration across teams to ensure a seamless customer experience.
Key Responsibilities:
• Drive the Global Revenue CCaaS Product Roadmap
• Ensure integrated innovation with CRM product strategies
• Maintain expertise in NICE inContact routing and reporting
• Collaborate with leaders on product strategy presentations
• Define requirements through cross-functional workshops
Requirements:
• 8+ years of CCaaS technology experience
• H...
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