Opportunity Description
Join the Faubourg du Mascaret team in Moncton, New Brunswick, as a Resident Experience Manager. Ensure exceptional service delivery while enhancing resident satisfaction and quality.
As a Resident Experience Manager, you will oversee operational excellence at Faubourg du Mascaret. Your leadership will guide the housekeeping and hospitality services teams while managing resident orientation and satisfaction. You will establish effective processes for integrating feedback to continuously improve service quality.
Key Responsibilities:
• Maintain quality and attendee satisfaction standards
• Ensure service delivery aligns with brand expectations
• Implement resident feedback into operational practices
• Guide new resident orientation through established standards
• Lead the housekeeping and hospitality services team
Requirements:
• Post‑secondary education in Hospitality Management or equivalent
• Bilingual in French and English
• 2-3 years management exper...
As a Resident Experience Manager, you will oversee operational excellence at Faubourg du Mascaret. Your leadership will guide the housekeeping and hospitality services teams while managing resident orientation and satisfaction. You will establish effective processes for integrating feedback to continuously improve service quality.
Key Responsibilities:
• Maintain quality and attendee satisfaction standards
• Ensure service delivery aligns with brand expectations
• Implement resident feedback into operational practices
• Guide new resident orientation through established standards
• Lead the housekeeping and hospitality services team
Requirements:
• Post‑secondary education in Hospitality Management or equivalent
• Bilingual in French and English
• 2-3 years management exper...
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