Opportunity Description
Reservations Agent
Application Deadline: 14 June 2026
Department: Revenue & Reservations
Employment Type: Fixed Term - Full Time
Location: Kenya - Nairobi
Description
The incumbent of this position is responsible to materialise maximum number of requests and reservations.
Key Responsibilities
Ensure daily reservations accuracy rates, compliance from segment and source system close-out when necessary and rate availability
Ensure client's satisfaction and adherence to Kempinski service standards
Follow internal credit policy.
Follow up on lost business and bring information about them to the knowledge of the department superiors
Spot-check reservations made previous day and check all VIP arrivals
Follow the internal up-sell programme for Reservations department
Ensure email response within the 24hour policy
Convert enquiries through telephone and direct bookings
Cross-sell Olare Mara to Villa Rosa guests and vice-vers...
Application Deadline: 14 June 2026
Department: Revenue & Reservations
Employment Type: Fixed Term - Full Time
Location: Kenya - Nairobi
Description
The incumbent of this position is responsible to materialise maximum number of requests and reservations.
Key Responsibilities
Ensure daily reservations accuracy rates, compliance from segment and source system close-out when necessary and rate availability
Ensure client's satisfaction and adherence to Kempinski service standards
Follow internal credit policy.
Follow up on lost business and bring information about them to the knowledge of the department superiors
Spot-check reservations made previous day and check all VIP arrivals
Follow the internal up-sell programme for Reservations department
Ensure email response within the 24hour policy
Convert enquiries through telephone and direct bookings
Cross-sell Olare Mara to Villa Rosa guests and vice-vers...
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