Reseller Operation Executive

Role Purpose
To monitor payment flows across fintech platforms and payment partners, support merchants and agents, and ensure all payment-related issues are identified, logged, followed up, and resolved in a timely and structured manner.
Key Responsibilities
A. Payment Monitoring & Testing
Run daily and weekly payment tests across all payment service providers (PSPs), merchants, and payment channels.
Record results clearly with screenshots, timestamps, and issue notes.
Re-test after fixes to confirm resolution.
Report unusual patterns such as delays, reversals, or repeated failures.
Monitor transaction performance and identify operational risks proactively.
B. Merchant & Transaction Support
Respond to merchant queries related to payments, settlements, transaction status, and delays.
Track each issue until closure and provide timely updates to merchants and internal teams.
Escalate repeated or high-risk issues to the Operations Manager.
Coordinate ...