Opportunity Description
Job Description
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints, order discrepancies, delivery issues, and product-related concerns promptly and effectively.
- Maintain accurate and up-to-date records in the CRM system, ensuring all interactions are logged and follow-ups are tracked.
- Collaborate with logistics, sales, and product teams to escalate and resolve complex issues in a timely manner.
- Provide feedback on recurring customer pain points to improve service delivery and product offerings.
- Assist in managing customer returns, refunds, and replacements in accordance with company policies.
- Stay current on product portfolios, promotions, and company policies to deliver accurate and consistent information.
- Contribute to customer retention efforts through proactive follow-ups...
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