Require a Customer Service Executive in Mumbai

Key Responsibilities Primary Responsibilities Handle inbound calls and resolve customer queries related to retail asset products Provide accurate, timely, and personalized solutions to enhance customer satisfaction Educate customers about bank products and services to support informed decisions Maintain detailed records of customer interactions and transactions Meet individual and team targets for service quality and customer satisfaction Secondary Responsibilities Collaborate with internal teams to ensure quick resolution of customer issues Stay updated on bank products, services, and processes Support sales goals through effective customer engagement Requirements Education Bachelors degree in any discipline (Full-time) Experience Minimum 1 year in customer service, preferably in banking or financial services Skills and Attributes Excellent communication in English and Hindi; regional languages are a plus Strong problem-solving and decision-making skills Customer-focused with a positi...