Renewals Team Lead, Customer Success & Retention

Jobtailor is seeking a renewals leader to head a team focused on renewing customer support contracts across North America. You will coach, prioritize, and escalate as needed to maintain high-quality customer experiences and align renewal efforts with success metrics.

You will leverage Salesforce data to drive accountability, visibility, and continuous improvement, partnering with CS, Sales, Channel, and Operations to align renewal strategies with customer outcomes.