Opportunity Description
Description
Our client is in need of a Renewal Coordinator to support customer retention efforts and guide clients through the contract renewal cycle. This position is focused on proactive outreach, timely follow-up, and responsive service for customers reviewing upcoming agreements. The ideal candidate is organized, comfortable managing communication across email and web-based tools, and able to help customers navigate questions related to renewals, account updates, and agreement terms.
Responsibilities:
• Reach out to existing customers to evaluate upcoming renewal opportunities and encourage timely decisions on service agreements.
• Track renewal documents that have been issued and follow up with customers regarding approval status, outstanding responses, or declined terms.
• Respond to questions related to expiring contracts, account details, and renewal timelines with a strong customer-focused approach.
• Support updates to pr...
Our client is in need of a Renewal Coordinator to support customer retention efforts and guide clients through the contract renewal cycle. This position is focused on proactive outreach, timely follow-up, and responsive service for customers reviewing upcoming agreements. The ideal candidate is organized, comfortable managing communication across email and web-based tools, and able to help customers navigate questions related to renewals, account updates, and agreement terms.
Responsibilities:
• Reach out to existing customers to evaluate upcoming renewal opportunities and encourage timely decisions on service agreements.
• Track renewal documents that have been issued and follow up with customers regarding approval status, outstanding responses, or declined terms.
• Respond to questions related to expiring contracts, account details, and renewal timelines with a strong customer-focused approach.
• Support updates to pr...
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