Remote Zoom CCaaS Architect & CX Transformation Lead

TTEC Digital is seeking a Zoom Contact Center Senior Consultant to lead the development, testing, and delivery of the Zoom CC software. This remote, hands-on role requires deep technical and business consulting experience across CX transformation tools and omnichannel technologies.

You will configure Zoom Contact Center, WFM, QM, and AI solutions, mentor engineers, and deliver high-quality software on schedule. Strong communication with executives and clients is essential.