Remote Strategic Account Manager at Lightspeed

Shape customer success strategies with Lightspeed as a Strategic Account Manager for the Golf Team, based in Montreal or remote in Canada. Focus on product engagement and elevating customer experience.

In this impactful position, you will connect with clients, manage their needs, and ensure high adoption of Lightspeed's golfing solutions. Your role will include working with internal experts to define objectives, tackle customer issues effectively, and lead projects aimed at improving customer satisfaction ratings.

Key Responsibilities:
• Engage proactively with customers to maximize product usage
• Define and track success criteria with clients
• Provide strategic support for large customer issues
• Monitor portfolio performance and create marketing case studies
• Drive initiatives for improving CSAT and customer loyalty

Requirements:
• Solid experience in managing sales cycles
• Bilingual in French and En...