Remote Solution Architect at Alorica

Join Alorica as a Remote Solution Architect, providing pre-sales technical support and enhancing customer experience. Lead presentations and innovate solutions for global brands.

At Alorica, you will be instrumental in technical solution development within the IT Client Engagement group. This full-time role focuses on pre-sales support, assisting in closing new business and enhancing existing solutions. Your expertise will guide C-level clients and business partners, creating tailored recommendations that drive revenue and improve contact center operations.

Key Responsibilities: • Provide technical pre-sales solution support to the sales team • Lead presentations for C-level clients and business partners • Design innovative recommendations for technical capabilities • Conduct proof-of-concept and assist with technical questions • Manage client relationships during the pre-sales process

Requirements: • Strong technical presentation skills, remote and in-person...