Remote Luxury Guest Services & Reservations Lead

Heirloom is seeking a remote Guest Experience Specialist in Bogotá to manage guest communications across text, email, and calls for luxury properties. You will represent the brand with professional written service and support field-team coordination to resolve issues from the outset.

The role emphasizes high-quality interactions, proactive sales, and maintaining brand standards in a 4-day work week with 12-hour shifts. Training occurs in Bogotá, with potential to travel to the U.S.