Remote L2 Technical Support Engineer (AI Platform)

Miratech is seeking a Technical Support Engineer (L2) in Bogotá, Colombia to support an AI-powered conversational platform. You will handle escalated support tickets, troubleshoot platform issues, and collaborate with engineering for deeper fixes. The ideal candidate has over 2 years of support experience, familiarity with ticketing tools, and basic Python skills.

The role emphasizes technical proficiency, excellent English communication, and a flexible work culture that prioritizes growth and global impact.