Remote Head Of Customer Support

Location: Remote / Flexible

Type: Full-Time

Starting Salary: Commensurate with experience

Hours : Must be willing to work 9-5 EST

We are seeking an experienced Head of Customer Support to build, lead, and continuously improve our customer support operations.

This role is responsible for designing and managing the entire support infrastructure , including help desk systems, workflows, automations, knowledge base resources, and support processes. The Head of Customer Support will oversee the support team and ensure that customers consistently receive high-quality, efficient, and professional service .

The ideal candidate is a highly organized operator with many years of experience leading customer support teams and implementing mod...