Opportunity Description
Excel in a remote customer service role with OPENLANE as a Bilingual Technical Customer Service Agent. Utilize your problem-solving skills to assist clients while ensuring a smooth experience.
This full-time remote role targets candidates fluent in both English and French, with 3+ years in customer service or technical support. You'll navigate complex issues and provide effective troubleshooting using CRM software, ensuring customer satisfaction. Your proficiency in handling multi-channel communications will contribute to enhancing the overall client experience.
Key Responsibilities:
• Handle inbound and outbound customer inquiries effectively
• Initiate and manage customer follow-ups promptly
• Troubleshoot technical issues across multiple platforms
• Collaborate with teams to improve resolution times
• Manage customer interactions through CRM and telephony systems
Requirements:
• Bilingual in English and French
• 3+ years in customer service or technical...
This full-time remote role targets candidates fluent in both English and French, with 3+ years in customer service or technical support. You'll navigate complex issues and provide effective troubleshooting using CRM software, ensuring customer satisfaction. Your proficiency in handling multi-channel communications will contribute to enhancing the overall client experience.
Key Responsibilities:
• Handle inbound and outbound customer inquiries effectively
• Initiate and manage customer follow-ups promptly
• Troubleshoot technical issues across multiple platforms
• Collaborate with teams to improve resolution times
• Manage customer interactions through CRM and telephony systems
Requirements:
• Bilingual in English and French
• 3+ years in customer service or technical...
Interested in this opportunity? Apply now through Expertini.
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