Regional Head, Customer Experience at Ecobank

The role is responsible for developing and implementing a customer centric strategy that drives business growth, customer loyalty and retention. This role requires a deep understanding of customer needs, preferences and behaviours, as well as the ability to lead cross-functional teams and drive organizational change.

The role holder will also have to manage and take ownership of the Group’s strategy of transforming Customer Experience whilst ensuring that local customer expectations as well as the Bank’s business objectives are aligned.

JOB CONTEXT

Collaborate with senior leaders to develop and deploy a comprehensive customer experience strategy that aligns with business objectives. It involves the use of customer experience metrics, research and analysis to provide Management with customer feedback, preferences and behaviours for effective business decisions whilst managing budgets as required.

Main Responsibilities

Strategic L...