Regional D&O Specialist, Americas

Overview

Regional D&O Specialist, Americas Mission: Manage and deliver a stable support service reducing the escalation volume in the region. Keep level of a positive IT service survey higher than 90%. Maintain the level of aged incidents affecting the business lower than 9%.

Responsibilities

• Act to collaborate and lead initiatives/projects as part of the business demand.
• Accountable for the adherence of global processes in the region.
• Ensure the organization needs are aligned with the security policies and processes implemented.
• Lead & Develop Regional IT Demand & Operations team as a global service organization.
• Accountable for major incident coordination, involving all necessary teams to solve the situation.
• Optimize costs, services scope and quality of the day-to-day operations and projects.
• Ensures compliance on the region of global IT processes and users policies.
• Constan...