Receptionist/Night Audit

Check-in and check-out of guests and attend to guest enquiries. Assist the Front Office Management team with processing of all front desk procedures, using the OnQ system. Key Performance Areas: Records, processes and files all information relating to in-house guests, checked-out guests, regular guests and future bookings accurately. Communicate any change in room allocations to facilitate good relationships with Reception, Reservations and Housekeeping. Ensure Daily Direct Bills are completed by 13:00 and sent to relevant travel agencies and accounts, then checked by the Supervisor / Front Office Manager. Ensure guests complete registration forms correctly and that payment is guaranteed. Ensure Front Office System aligns with Housekeeper's report. Capture all reservations accurately (phone or desk). Perform additional duties as requested by management. Work overtime when required. Conduct daily pit checks and ensure sign-off. Ensure all F&B dockets are accounted for and correctly file...