Real-Time Workforce & Scheduling Analyst

EXL Service Philippines, Inc. in Cebu City is looking for a Workforce Management Analyst to oversee scheduling, performance analysis, and real-time management. This role requires a Bachelor's degree and at least one year of experience in workforce management.

The successful candidate will generate schedules, monitor agent activities, provide reports, and recommend adjustments to staffing based on real-time data. Strong organizational and communication skills are essential for success in this fast-paced environment.