Real Time Analyst

The Real Time Analyst is responsible for managing a portfolio of store staff scheduling needs and ensuring optimal and efficient staff schedules. They provide line manager/user support and query management related to WFM. Additionally, they are responsible for reporting, monitoring, and tracking WFM compliance and trends.

Responsibilities

• Manage store staff scheduling needs and requirements.
• Provide support and query management related to WFM. Maintain systems support and incident logging.
• Conduct WFM model testing and user acceptance testing.
• Ensure optimal and efficient staff schedules. analyse and solve database-related problems.
• Support WFM-related projects and initiatives.
• Reporting – Unpaid Grace impact on employees pay, OT1.5, OT2 & OT2TAFW impact on the business on a weekly basis to identify problems stores, areas, regions or brands | Budget VS Cost VS Actuals weekly.
• Timesheets – ...