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Real Time Analyst

ResultsCX

Pasig, Metro Manila, Philippines External and Internal June 16, 2026
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Opportunity Description

Full Location: Pasig - PH

Real Time Analyst

The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In this role you will:

  • Manage multiple call queues in real time.
  • Watch staffing levels at each site to ensure planned coverage is met on the interval level.
  • Manage numerous real-time metrics such as: Service Level, Average Speed of Answer, Schedule
  • Adherence, Occupancy, Average Handle Time, and After Call Work against a matrix of defined thresholds.
  • Provide outage and crisis management (Facilitating communications between IT teams and site management.)
  • Manage Interval, daily, weekly and monthly plan objectives
    • <...
    External and Internal Business Operations Specialists

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    Opportunity Details

    Location Pasig, Metro Manila
    Country Philippines
    Type External and Internal
    Category Business Operations Specialists
    Posted June 16, 2026
    Deadline July 26, 2026

    About ResultsCX

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    ResultsCX

    Pasig, Philippines