Quality Manager

Role Overview

As a Quality Manager , you will be responsible for developing and implementing quality frameworks, driving analytic; automation in Power BI and Excel, and mentoring Training and Quality Consultants to enhance their ability to manage client expectations effectively. You will play a critical role in strengthening the organization's quality standards, optimizing reporting systems, and ensuring continuous improvement in service delivery.

Job Details

• Work setup: Hybrid (Onsite at least twice a week) - BT
• Schedule: Monday to Friday, 3:00 PM to 12:00 AM Manila Time
• Holidays: PH Holidays

Key Responsibilities

1. Quality Structure Development & Implementation

• Design and implement a robust Quality Assurance framework tailored to various client needs.
• Establish standardized quality monitoring processes for different BPO accounts.
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