Quality Assurance Specialist at Morgan Stanley

Elevate service delivery as a Quality Assurance Specialist with Morgan Stanley. This role focuses on enhancing quality assurance programs in the equity compensation sector.
You will facilitate and improve Morgan Stanley's Quality Assurance Program within the Service Delivery organization. Ideal candidates will possess strong communication skills and familiarity with equity compensation processes, using tools like Salesforce and JIRA for effective QA reviews. Collaboration with internal departments to enhance operational excellence is key.
Key Responsibilities:
• Manage QA process and case resolution reviews
• Provide findings to Operational Excellence team management
• Assist in QA training and calibration sessions
• Update Salesforce reporting for scalable improvements
• Facilitate meetings with business partners for resolutions
Requirements:
• Undergraduate degree in Business, Commerce, or equivalent
• Minimum 1 year in Client Services or Equity Compen...