Quality Assurance (QA) Specialist

POSITION OVERVIEW

MCI is one of the fastest-growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. MCI delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

Our Quality Assurance (QA) Specialist will be responsible for ensuring the quality and reliability of products, services, or processes within the organization. The role involves designing, implementing, and executing quality assurance procedures, conducting tests, analyzing results, and identifying areas for improvement. The specialis...