Opportunity Description
Job Description
- Receive and process customer complaints, investigate root causes, and implement corrective actions to ensure all complaints are handled within the required deadlines.
- Issue and handle supplier complaints, manage corrective actions, and coordinate with suppliers on improvement activities.
- Analyze data to prepare quality reports. Coordinate with other departments to address and formulate preventive measures for product quality-related issues.
- Conduct internal audits; respond to external audits; manage quality system documentation to ensure compliance with relevant ISO standard requirements.
- Perform detailed root cause analysis using structured problem-solving methodologies.
- Maintain records and reports related to complaint handling, audit outcomes, and quality metrics.
- Support continuous improvement initiatives within the Quality Management System.
Job Requirement
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