Opportunity Description
Join Purolator as an Ops Support Representative focused on shipment resolution. This role involves customer interaction, operations management, and ensuring packages are delivered as promised.
In this critical position at Purolator, you will handle package tracking, resolve delivery issues, and manage freight processes. Utilizing your operations management expertise, you will prepare packages for redelivery and inspect any damages. Effective communication and problem-solving skills are essential to track shipments and audit arrivals in a fast-paced environment that mixes warehouse and office settings.
Key Responsibilities:
• Contact customers to resolve delivery issues
• Scan and sort undelivered freight efficiently
• Prepare packages for redelivery with accurate tracking
• Inspect damaged packages and document results
• Use Salesforce to track and close customer cases
Requirements:
• Minimum 3 months customer service experience
• Strong operations managem...
In this critical position at Purolator, you will handle package tracking, resolve delivery issues, and manage freight processes. Utilizing your operations management expertise, you will prepare packages for redelivery and inspect any damages. Effective communication and problem-solving skills are essential to track shipments and audit arrivals in a fast-paced environment that mixes warehouse and office settings.
Key Responsibilities:
• Contact customers to resolve delivery issues
• Scan and sort undelivered freight efficiently
• Prepare packages for redelivery with accurate tracking
• Inspect damaged packages and document results
• Use Salesforce to track and close customer cases
Requirements:
• Minimum 3 months customer service experience
• Strong operations managem...
Interested in this opportunity? Apply now through Expertini.
Apply for this Position