Program Specialist, SaaS & Services Success

Project Management

• Initiate, plan, and execute tasks to support customer programs.
• Collaborate with departments to align on program goals.
• Assign task owners and timelines, identify roadblocks, and adjust plans as needed.
• Lead recurring meetings to drive task completion and milestone achievement.

Documentation

• Develop and maintain task lists for each project.
• Create tailored program training guides for customer‑specific needs.
• Document program requirements to ensure proper oversight setup.
• Maintain internal setup documentation for communication across teams.
• Build and update Gantt charts to visually display timelines for internal teams and customers.

Customer Support

• Engage with customers to understand needs and recommend solutions.
• Establish trust and maintain strong customer relationships.
• Coordinate with cross‑functional teams (...