Opportunity Description
Title: Senior Program Manager
Duration: 12 months
Location: Toronto, Ontario Hybrid
Pay Range: C$53 INC
Role Description
Lead the end-to-end delivery of a global VoC Measurement Evolution program.
Drive the design, coordination, and implementation of a standardized, enterprise-wide VoC framework to improve decision-making and link business outcomes across Canada, US, and Asia.
Report to the Director, Customer Experience Transformation within the Global Customer Experience team.
Lead execution across core workstreams, ensuring alignment, progress, and on-time delivery.
Develop and roll out a future-state VoC measurement framework including NPS, CSAT, and journey-based measurement.
Coordinate global deployment of rNPS and competitive benchmarking capabilities.
Establish and operationalize enterprise VoC standards, governance, and intake processes (including B...
Duration: 12 months
Location: Toronto, Ontario Hybrid
Pay Range: C$53 INC
Role Description
Lead the end-to-end delivery of a global VoC Measurement Evolution program.
Drive the design, coordination, and implementation of a standardized, enterprise-wide VoC framework to improve decision-making and link business outcomes across Canada, US, and Asia.
Report to the Director, Customer Experience Transformation within the Global Customer Experience team.
Lead execution across core workstreams, ensuring alignment, progress, and on-time delivery.
Develop and roll out a future-state VoC measurement framework including NPS, CSAT, and journey-based measurement.
Coordinate global deployment of rNPS and competitive benchmarking capabilities.
Establish and operationalize enterprise VoC standards, governance, and intake processes (including B...
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