Program Manager

Description

The Program Manager is responsible for overseeing end-to-end service delivery performance, customer communication, and operational coordination across onsite and depot service programs. This role ensures consistent execution, high-quality service, and alignment with customer expectations while driving continuous improvement across the network.

This position is customer-facing and based at a customer site, requiring daily interaction with the customer. Success in this role depends heavily on strong alignment and communication with Operational Managers, ensuring all messaging, plans, and performance updates are coordinated internally before being communicated externally to the customer.

Key Responsibilities

• Own and manage key performance indicators including On-Time Delivery (OTD), invoice accuracy, backlog health, WIP aging, asset accuracy, and vendor turnaround times.
• Publish regular performance...