Program Manager

Job Description : This role serves as a pivotal strategic and operational partner for both newly acquired accounts and existing key/strategic accounts. The Program Manager ensures that all commercially agreed requirements are accurately executed by internal stakeholders, continuously balancing business demands with our internal capabilities and capacities. The Program Manager proactively addresses ongoing or foreseeable concerns and escalations that may impact performance metrics, collaboratively establishing mutual solutions, frameworks, or alternatives as needed. Additionally, the role is responsible for managing the end-to-end, non‑technical onboarding process for new accounts, ensuring a seamless setup, timely go‑lives, and robust post‑launch hyper‑care in close partnership with Account Managers and internal technical and operations teams.

• Escalation Management & Resolution: Serve as the primary point of contact for customer escala...